Skip to main content

Land Rover Basingstoke

Land Rover Brighton

Land Rover Crawley

Land Rover Chichester Service Centre

Land Rover Croydon Service Centre

Volvo Croydon Service Centre

MINI Basingstoke Service Centre

BMW Basingstoke Service Centre

Accident Repair Centre Crawley

Accident Repair Centre Southampton

Jaguar Brighton

Jaguar Basingstoke

Jaguar Chichester Service Centre

Jaguar Crawley

Jaguar Croydon Service Centre

Southeast Motors Chichester

Land Rover Fleet & Business

JLR Trade Parts

BMW/MINI Trade Parts

WEBSITE TERMS AND CONDITIONS

Issue Date: October 2025

Southeast Motors is the trading name of DXB Automotive Retail Limited (Company No. 16206123), part of DXB Auto Investments Limited (Company No. 16033274). Registered Office: Southeast Motors Head Office, Manor Royal, Crawley, RH10 9LW. VAT Registration No: XXX.

These Terms and Conditions (‘Terms’) apply to the use of the Southeast Motors website and to any goods or services supplied by DXB Automotive Retail Limited (‘we’, ‘us’, or ‘our’). By using our website or purchasing goods or services, you agree to be bound by these Terms.
1. Introduction
1.1 The terms ‘we’, ‘us’, or ‘our’ refer to DXB Automotive Retail Limited trading as Southeast Motors. The term ‘you’ refers to the customer, website user, or purchaser of goods or services.
1.2 You may access most parts of our website without registering your details. By continuing to use the site, you accept these Terms in full. If you do not agree, please discontinue use immediately.
1.3 We may revise these Terms from time to time by updating this document. You should review the website periodically to ensure you are aware of the most recent version, as it is binding upon you.
2. Licence and Intellectual Property
2.1 All materials on our website, including text, imagery, logos, designs, and layout, are owned or licensed by DXB Automotive Retail Limited. These materials are protected by copyright, trademark, and other intellectual property laws.
2.2 You may print or download content from our website for personal use only, provided no modifications are made and all copyright notices remain intact.
2.3 You must not reproduce, transmit, distribute, or use any part of this website or its materials for commercial purposes without prior written permission from us.
3. Website Access and Security
3.1 While we aim to ensure continuous access, we do not guarantee that our website or any content will always be available or uninterrupted. We may suspend, withdraw, or restrict access at any time without notice.
3.2 We do not guarantee that the website will be secure or free from bugs or viruses. You are responsible for configuring your technology and using your own virus protection software.
4. Data Protection and Privacy
4.1 We take your privacy seriously. Any personal data provided will be processed in accordance with our Privacy Policy, available at www.southeastmotors.com/privacy-policy. By providing your information, you consent to its use as outlined in that policy.
4.2 Our website uses cookies to enhance user experience. Details are provided in our Cookie Policy at www.southeastmotors.com/cookies.
5. Vehicle Sales and Services
5.1 Any quotations issued by Southeast Motors are valid only for the period stated. Orders are not binding until confirmed in writing by us.
5.2 All goods and services are supplied subject to availability. Specifications, models, and prices may change without prior notice.
5.3 Title to any vehicle or goods supplied will not pass to you until payment has been received in full.
5.4 Any estimated delivery dates are indicative only and may be subject to change due to circumstances beyond our control.
6. Payment
6.1 Payment terms are as stated on our invoices or order forms. Unless otherwise agreed, payment is required in full prior to collection or delivery.
6.2 We reserve the right to charge interest on overdue payments at the rate permitted by the Late Payment of Commercial Debts (Interest) Act 1998.
7. Liability
7.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or other liability that cannot be excluded by law.
7.2 Except as expressly stated, we exclude all warranties, conditions, or other terms implied by statute or common law to the fullest extent permitted by law.
7.3 We shall not be liable for any indirect, consequential, or economic loss, or for any loss of profit, revenue, or goodwill arising out of or in connection with these Terms.
8. Links to Other Websites
8.1 Our website may contain links to external websites operated by third parties. These links are provided for your convenience only. We do not endorse and are not responsible for the content, accuracy, or availability of such websites.
8.2 You may link to our homepage only with our prior written consent, provided that such linking does not damage our reputation or misrepresent our relationship.
9. Conduct and Acceptable Use
9.1 You agree not to misuse the website or upload any material that is defamatory, obscene, offensive, or in breach of any applicable law.
9.2 We reserve the right to remove any content or suspend access to the website where we reasonably believe a breach of these Terms has occurred.
10. Governing Law
10.1 These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.
10.2 You and we agree that the courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

© DXB Automotive Retail Limited 2025. All rights reserved.
Southeast Motors is a trading name of DXB Automotive Retail Limited.
Website: www.southeastmotors.com | Registered Office: Southeast Motors Head Office, Manor Royal, Crawley, RH10 9LW.

SALE OF MOTOR VEHICLES TERMS AND CONDITIONS

These Terms and Conditions govern the sale of motor vehicles by DXB Automotive Retail Limited trading as Southeast Motors (Company No. 16206123) (the “Dealer”). They form the entire agreement between the Dealer and the Customer. References in these Terms to the Parent Company shall be read as DXB Auto Investments Limited (Company No. 16033274).

Definitions

“The Dealer” means DXB Automotive Retail Limited trading as Southeast Motors (Company No. 16206123), the vendor of the Goods to the Customer.

“The Customer” means the person, firm, or company named in the order and contracting for the supply of Goods and/or Services by the Dealer.

“Consumer” means an individual acting for purposes that are wholly or mainly outside of their trade, business, craft, or profession.

“Goods” means all vehicles, parts, accessories, or other items to be sold by the Dealer to the Customer.

“Vehicle” includes any car, lorry, van, trailer, caravan, invalid carriage, motorcycle, and generally each and every accessory to and component thereof.

Whole Contract

These Terms and Conditions shall represent the whole contract between the Dealer and the Customer. They may be varied only by written agreement between the parties.

Interpretation

The singular shall include the plural, and the male shall include the female or business entity as may be appropriate. Headings are for convenience only and do not affect interpretation.

Enforceability

In the event of any one or more of these Terms and Conditions being declared unenforceable, the remaining Terms and Conditions shall remain in full force and effect.

Written Confirmation

This order and any allowance in respect of a Vehicle offered by the Customer are subject to acceptance and confirmation in writing by the Dealer.

Delivery Time Not of the Essence

Unless specifically agreed in writing, time for delivery is not essential.
Where the date for delivery of the goods is not known at the time of sale, any date provided is an estimate only and is dependent on the provision of the Goods to the Dealer by the Supplier or Manufacturer. The Dealer will use its best endeavors to secure delivery of the Goods by the estimated delivery date (if any) but does not guarantee the time of delivery. The Dealer shall not be obliged to fulfil orders in the sequence in which they are placed.

If the Dealer fails to deliver the Goods within 21 days of the estimated date of delivery stated in this contract, the Customer may by notice in writing to the Dealer require delivery of the Goods within 14 days of receipt of such notice. If the Goods shall not be delivered to the Customer within the said 14 days, the contract shall be cancelled.

Unless specifically agreed the Dealer is not responsible for any delays caused by issues outside of their control, including any import or export delays.

New Goods

This Agreement and the delivery of the Goods shall be subject to any terms and conditions which the manufacturer or concessionaire may from time to time lawfully attach to the supply of the Goods or the resale of such Goods by the Dealer, and the Dealer shall not be liable for any failure to deliver the Goods occasioned by its inability to obtain them from the manufacturer or concessionaire or by its compliance with such terms and conditions. A copy of the terms and conditions currently so attached by the manufacturer or concessionaire may be inspected on request from the Dealer.

The Dealer undertakes that it will ensure that the pre-delivery work specified by the manufacturer or concessionaire is performed and that it will use its best endeavors to obtain for the Customer from the manufacturer or concessionaire the benefit of any warranty or guarantee given by them to the Dealer or to the Customer in respect of the Goods and, save where the Customer is acting as a consumer (as defined by Legislation) all statements, conditions or warranties expressed or implied by law or otherwise, are hereby expressly excluded.

Any figure provided within the contract for Car Tax is provided as guidance only. Notwithstanding the sum for Car Tax specified in the order, the sum payable by the Customer in respect thereof shall be such sum as the Dealer has legally had to pay or becomes legally bound to pay for Car Tax in respect of the Goods.

Any figure provided within the contract for Value Added Tax is provided as guidance only. Notwithstanding the sum for Value Added Tax specified in the order, the sum payable by the Customer in respect thereof shall be the sum for which the Dealer becomes legally liable at the time the taxable supply occurs.

If after the date of this order and before delivery of the Goods to the Customer, the manufacturers or concessionaire’s recommended price for any of the Goods, or specification of the same shall be altered, the Dealer shall give notice of any such alteration to the Customer, and:

in the event of the manufacturers or concessionaire’s recommended price for the Goods being increased, the amount of such increase which the Dealer intends to pass to the Customer
shall be notified to the Customer. The Customer shall have the right to cancel the contract within 14 days of receipt of such notice. If the Customer does not give such notice as aforesaid, the increase in the price shall be added to become part of the contract price.

in the event of the recommended price being reduced, the amount of such reduction, if any, which the Dealer intends to allow to the Customer shall be notified to the Customer. If the amount allowed is not the same as the reduction of the recommended price the Customer shall have the right to cancel the contract within 14 days of the receipt of such notice.

In the event of the manufacturer of the Goods described in the order ceasing to make the Goods of that type, the Dealer may (whether the estimated delivery date has arrived or not) by notice in writing to the Customer, cancel the contract on the grounds of frustration.

Save in the case of consumer sales (as defined) all statements, conditions, or warranties as to the quality of the Goods or their fitness for any purpose whether express or implied by law or otherwise are hereby expressly excluded.

Used Goods

Save in the case of Consumer sales (as defined) all statements, conditions, or warranties as to the quality of the Goods or their fitness for any purpose whether express or implied by law or otherwise, are hereby expressly excluded.

Variation

Any variation agreed between the Dealer and the Customer regarding the Goods to be supplied shall be deemed to be an amendment to this Contract and shall not constitute a new contract.

Delivery and Payment

The Customer shall be liable to pay for the Goods immediately upon notification by the Dealer that they are available for delivery. The Dealer may, at its discretion, demand a deposit at the time when the order for Goods is placed by the Customer and shall not be obliged to progress the order or otherwise implement the contract until the deposit is paid in full.

Card payments. For card payments, payments are governed by third-party Payment provider terms and conditions (or their equivalent or replacement from time to time). It is the Customer’s responsibility to read the relevant terms and ensure that they understand and agree to be bound by them. By paying by card, the Customer authorizes the Dealer to send instructions to their card issuer to take payments from the linked account for the payment of the vehicle and any subsequent related transactions. The Dealer will inform the Customer of any amounts before sending instructions to the card issuer.

The Dealer does not accept any of the following methods of payment when placing an Order on the website: cash, personal cheques, business cards, banker’s drafts, or building society cheques and AMEX.

Place of Delivery

Unless otherwise agreed in writing, delivery of the Goods shall take place at the Dealer’s premises.
In the event of cancellation, for any reason, the Customer agrees to return the Goods to the Dealer’s premises.

Repudiation by Customer

If the Customer does not pay for and take delivery of the vehicle within 14 days of notification that the vehicle is available for delivery, the Dealer shall be at liberty to treat the contract as cancelled. If this happens, or if the Customer cancels the contract for any other reason not permitted by this contract, the Dealer shall sell the vehicle to another person. The Dealer will refund the deposit but before doing so, they are entitled to recover from the deposit the additional costs they incur in re-selling the vehicle, plus any reduction in the sales price achieved. The Dealer shall keep the deposit whilst they display and advertise the vehicle as being for sale. If it is not sold within a reasonable time the Dealer shall sell it at auction.

Once the Dealer has sold the vehicle, they shall notify the Customer within 7 days as to how much they have lost because of having to re-sell. If this amount is less than the deposit, then the Dealer will refund the balance of the deposit with the notification. If the claimable amount is more than the deposit, then the Dealer will include a statement showing how much the Customer owes the Dealer to make good the loss. The Dealer will provide copies of any receipts if the Customer requests them.

The Dealer reserves the right to make a reasonable daily charge for the storage of the vehicle or vehicles.

Loss or Damage

The Dealer shall be responsible for the loss of or damage to any vehicle or its contents only if caused by the negligence of the Dealer or its employees. The Customer is strongly advised to remove any items of value not related to the Vehicle and in respect of any loss or damage not the responsibility of the Dealer, must rely upon his own Insurance.

Return of Deposit

If the contract is cancelled under the provisions of clauses 6 or 7 above the deposit shall be returned to the Customer in the same format that the payment was made, and the Dealer shall be under no further liability.

Retention of Title and Risk

Risk of damage to or loss of the Goods are at the risk of the Customer as soon as they are delivered into the physical possession of the Customer or their nominated representative.

Goods shall remain the sole and absolute property of the Dealer as legal owner until such time as the Customer shall have paid to the Dealer the full price together with all storage charges and interest that may be due to the Dealer under this contract. Until payment in full as

aforesaid has been made the Customer acknowledges that they are in possession of the goods solely as agent of the Dealer.

Until the Customer becomes the owner of the Goods, they will store them separately from his own goods or those of any other person and in a manner that makes them readily identifiable as the goods of the Dealer.
The Customer’s right to possession shall cease if they, not being a company, become bankrupt or if they, being a company, do anything, or fail to do anything which would entitle a Receiver to take possession of any assets or which would entitle any person to present a winding-up petition.

Should the Customer’s right of possession cease they will notify the Dealer and immediately make the goods available for collection. The Dealer may, for the purposes of recovery of the Goods, enter upon any premises where they are stored or where they are reasonably thought to be stored and may repossess them.
The Customer shall be at liberty to agree to sell on the Goods or any product produced from or with the Goods subject to the express condition that such an agreement to sell shall take place as agents (save that the Customer shall not hold himself out as such) for the Dealer, whether the Customer sells on his own account or not, and that the entire proceeds thereof are held in trust for the Dealer and are not mingled with other monies or paid into any overdrawn bank account and shall be at all times identifiable as the Dealer’s monies.

Right of Lien

The Dealer shall have a general lien on any property of the Customer in its possession for all monies owing to the Dealer by the Customer on any account whatsoever.

Part Exchange / Vehicle Valuation

Where the Dealer agrees to allow part of the price of the Goods to be discharged by the Customer delivering a used Vehicle(s) in part exchange to the Dealer in consideration of such allowance it is hereby agreed to be given and received and such used Vehicle(s) is hereby agreed to be delivered and accepted, as part of the sale and purchase of the Goods and upon the following further conditions.

The valuation of the used Vehicle given is indicative only, based on the information the Customer has provided and may change if any of the information is incorrect. The Dealer will confirm the value of the vehicle once it has been seen and fully appraised.

The Customer warrants and agrees that all information that the Customer submits in relation to the used Vehicle is accurate and correct and is in no way false or misleading. Should any information later transpire to be false, misleading, or inaccurate in any way, the valuation provided will be null and void.

If the Customer wishes to provide the Dealer with a used Vehicle in full or partial consideration for the value of the Customer’s Vehicle, the Customer must be the registered

owner of the Vehicle, and the Vehicle must be free from all encumbrances. If the used Vehicle is subject to outstanding finance, clauses 17.9 and 17.11 apply.

Vehicle valuations are provided by the Dealer’s partner, Manheim and are based on market activity at the time of completion of the valuation. Subsequent valuations for the same used Vehicle may return a different valuation.

In calculating the valuation of the used Vehicle, the Dealer has made the following assumptions, therefore the Customer certifies and warrants that:

the used Vehicle is not the subject of any hire purchase agreement, lien or other encumbrance, except (if applicable) any finance settlement detailed in clause 17.9;

the used Vehicle’s mileage recorded on the vehicle appraisal form is accurate and correct;

the Customer’s Vehicle has not sustained any serious damage or been categorised as an insurance total loss (C/D/S/N);

the used Vehicle was first registered as new in the UK;

the used Vehicle has not been used as a taxi, private hire, chauffeur or rental purposes, driving tuition or as a police vehicle or used by a local authority;

the used Vehicle has not been modified, either for appearance or performance.

the odometer reading is accurate.

the used Vehicle service history is as shown on the vehicle appraisal form;

the used Vehicle has a current MOT certificate;

there are no noticeable problems with the used Vehicle’s steering, transmission, clutch, gearbox, suspension, or brakes and all electrical items are functioning as expected.

the used Vehicle has no known major mechanical defects; or

the tires fitted to the used Vehicle meet the minimum legal standards.

The Customer must provide the Dealer with any information regarding the Part Exchange which the Dealer may reasonably request.

The Dealer will also inspect and test-drive the Customer’s Vehicle upon receipt to confirm the Part Exchange valuation is accurate.

If The Customer’s Part Exchange has outstanding finance, the Customer must declare this to the Dealer when providing details of the Customer’s Part Exchange. The Customer must provide accurate information about the Customer’s finance provider and the settlement figure.

To use the Customer’s Part Exchange with outstanding finance to contribute towards the purchase of the Customer’s Vehicle:

The Customer must have a settlement letter from the Customer’s finance provider that is valid for not less than 7 days after the date of Delivery or Collection of the Customer’s Vehicle: and

If the amount of the outstanding finance exceeds our valuation of the Customer’s Part Exchange, the Customer must pay the Dealer the difference (the “Negative Equity Amount”), or if the Customer is buying with finance, the Customer’s deposit will need to be greater than the Negative Equity Amount.

The Dealer does not have existing relationships with all vehicle finance providers. So, if the Customer’s Part Exchange has outstanding finance, the Dealer might need the Customer’s help contacting the Customer’s finance provider to clear the outstanding finance on the Customer’s Part Exchange, both before and after the Customer’s handover of the Customer’s Part Exchange to the Dealer. The Customer agrees to provide any information and assistance that the Dealer reasonably requests to do this. If the Customer’s finance provider refuses or otherwise fails to clear the outstanding finance on the Customer’s Part Exchange, the Dealer may require the Customer to make an additional cash payment equal to the outstanding finance amount or to return the Customer’s Vehicle to the Dealer. The Dealer will contact the Customer if this happens.

For the avoidance of doubt, the Dealer is entitled to amend any valuation for, or reject, a Part Exchange for any reason, including but not limited to circumstances where a Part Exchange:

has changed condition since the Dealer provided the Part Exchange valuation or the condition of the Part Exchange does not match the description given by the Customer;

has a discrepancy in the recorded mileage or the legal registration or chassis number;

has been in a major accident or is categorised as insurance category C or D, or has been subject to a total loss claim;

any other issue is identified by an HPI check or equivalent car history check on the Part Exchange;

is not the Customer’s property to dispose of or the Customer does not have the right to sell it;

is missing or has an incomplete V5C registration document or such documentation is not in the Customer’s name;

still has a finance marker on it at the point of pickup or the amount of outstanding finance is different from the amount the Customer subscribed;

is an imported vehicle (e.g. left-hand drive) or was not first registered in the UK;

has been used for taxi, private hire, chauffeur or rental purposes, driving tuition or as a police vehicle or used by a local authority;

does not have a valid MOT or is due for a service in the next 100 miles;

if the Customer’s Vehicle has suffered serious accident damage;

The Customer is not the sole owner of the Part Exchange Vehicle; or

has any mechanical or electrical fault (including or not limited to problems with steering, transmission, clutch, gearbox, suspension or brakes).

When handing over a Part Exchange to the Dealer, the Customer must provide the below, without which the Dealer will not accept the Part Exchange:

hard copy evidence of the service history;

book pack;

parcel shelf;

two working keys;

V5C registration documentation; and

any extras that the Dealer will need such as the locking wheel nut for the alloy wheels and any security codes associated with the Part Exchange.

If the Dealer has examined the said used vehicle prior to their confirmation and acceptance of this order, the used Vehicle shall be delivered to them in the same condition at the date of such examination (fair wear and tear excepted).

The used Vehicle shall be delivered to the Dealer on or before delivery of the Goods to be supplied by them hereunder, and the property in the said used Vehicle shall thereupon pass to the Dealer absolutely. The Customer permits and authorizes the Dealer to transfer from the Customer to the Dealer the “registered keeper” title in the V5C documentation for the Part Exchange.

Without prejudice to 17.15 above, the used Vehicle shall be delivered to the Dealer within 14 days of notification to the Customer that the Goods to be supplied by the Dealer are available for Delivery.

If the goods to be delivered by the Dealer, through no default on the part of the Dealer, shall not be delivered to the Customer within 30 days after the date of this order or the estimated delivery date; where that is later, the allowance on the said used vehicle shall be subject to a reduction by an amount not exceeding 2.5% for each completed period of 30 days from the date of the expiry of the first-mentioned 30 days, to the date of delivery to the Customer of the Goods.

In the event of the non-fulfilment of any of the foregoing conditions, other than 17.17 above, the Dealer shall be discharged from any obligations to accept the said used Vehicle or to make any allowance in respect thereof, and the Customer shall discharge in cash the full price of the Goods to be supplied by the Dealer.

Authority to Contract

Goods supplied by the order of any person in the Customer’s employment or by any person reasonably believed by the Dealer to be the Customer’s agent or by any person to whom the Dealer is entitled to make delivery of the vehicle shall be paid for by the Customer.

Authority to Uplift

Where a person who, so far as the Dealer is aware, has authority to uplift Goods or Vehicles and does so, the Dealer shall have no liability to the Customer for any loss or damage resulting on any grounds whatsoever. It shall not be obligatory upon the Dealer to confirm the authority of any person reasonably believed to be the agent, or to have been at some time, connected with the Customer.

Authority to Drive

In connection with the supply of a Vehicle or an inspection or testing or the preparation of any estimate in connection therewith, the Dealer’s drivers shall be entitled to drive the Vehicle on the road or elsewhere as it shall deem necessary. These provisions shall apply also to any Vehicle offered by the Customer in part-exchange in terms of clause 17.

Finance

The Customer may be eligible to pay for the Vehicle on finance through the Dealer’s third- party finance providers. If the Customer chooses to apply for finance, a finance application will be made. The Customer’s personal information (including financial information) will be shared with the Dealer’s third-party finance providers.

The Dealer acts as a credit broker and an intermediary for general insurance products but not as a lender. Please note that finance agreements are governed by the finance provider’s own terms and conditions and the Customer will need to enter into a separate agreement with the finance provider. The finance provider’s term will be provided when the Customer e-signs the finance documents.

Notwithstanding the provisions of this agreement, if the Customer chooses to pay for the Vehicle with finance through their own finance provider, the Customer shall be at liberty before the expiry of 7 days after notification to them that the Goods have been completed for delivery to arrange for a finance company to purchase the Goods from the Dealer at the price payable Hereunder, provided the Third-Party Finance Provider is contained within the Dealer’s approved list. Upon the purchase of the Goods by such finance company, the proceeding clauses of this agreement except 7.2 shall cease to have effect but any Used Vehicle for which an allowance was there under agreed to be made to the Customer shall be bought by the Dealer at the price equal to such allowance upon the conditions set forth in clause 17

above (save that in 17.15, 17.16 and 17.17 thereof all reference to “delivery” or “delivered” in relation to the Goods shall be construed as meaning delivery or delivered by the Dealer to or to the order of the finance company) and the Dealer shall be accountable to the finance company on behalf of the Customer for the said price and any deposit paid by them under this agreement.

If the Customer enters into a finance agreement with their own finance provider, the Customer undertakes to register as the keeper/owner of the Vehicle as soon as possible following Delivery or Collection (as applicable) of the Vehicle.

Due to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if a Customer wishes to make an off-premises purchase for a Vehicle using Dealer’s third-party finance, then where the amount financed exceeds £60,260, the Customer will be required to attend one of the Dealer’s physical sites to sign the finance agreement.

If the Customer finances the Vehicle through a third-party finance provider, the Dealer will no longer sell the Vehicle to The Customer. The Customer will instead enter into a contract on the terms of the finance agreement and be bound by the finance provider’s terms and conditions. The finance provider will own the Vehicle until the Customer gets title to it under the terms of the finance agreement.

Notices

All written notices given by the Dealer to the Customer shall take effect 24 hours after being dispatched by the Dealer in the normal course of post to the Customer’s address shown overleaf.

Export Outside the United Kingdom or Relevant Export Territory

The Dealer reserves the right to cancel this order if it believes that:

the Customer intends to resell the Goods outside the United Kingdom or relevant export territory for commercial gain within a period of 12 months; or

where the Customer is a corporation, and its place of business is not within the United Kingdom or relevant export territory; or

where the Customer is a finance company and either, the Goods are not being purchased on behalf of an end-user or they are, and such end-user is not resident nor has its place of business within the United Kingdom or relevant export territory.

The Customer shall indemnify the Dealer and keep the Dealer indemnified from all and any liability and direct losses (to include but not limited to any service commission paid to the manufacturer and any debit back of profit margin from the manufacturer), damages, costs, or expenses which the Dealer sustains or incurs as a result of the Customer exporting or selling (Whether directly or indirectly through any third party) the Goods outside the United Kingdom or relevant export territory.

To ensure it complies with its contractual obligations to manufacturing partners the Dealer will carry out due diligence checks on all its customers and would ask that customers confirm they will not resell, nor export vehicles purchased at Southeast Motors for a period up to 12 months post-purchase. The Customer will be requested to complete a purchase declaration.

Distance Selling

If, and only if, the Customer has acted as a Consumer, where this Agreement has been completed away from the Dealer’s business premises and/or without any face-to-face contact between the two Parties; or anyone acting on Customer’s or Dealer’s respective behalf, the Customer may give notice to cancel this Agreement within 14 days without giving any reason.

This cancellation period will expire 14 days after the day on which the Customer, or a third party on the Customer’s behalf, takes delivery or otherwise acquires physical possession of the Goods. To exercise this right to cancel, the Customer must inform the Dealer of their decision to cancel this Agreement in writing by a clear statement (e.g. a letter sent by post, fax, or email) to the Dealer’s address as set out overleaf. The Customer may use the attached model cancellation form if they wish.

To meet the cancellation deadline, it is sufficient for the Customer to send their communication confirming their decision to exercise the right to cancel before the cancellation period has expired.
If the Customer cancels this Agreement, the Dealer will reimburse all payments received from the Customer under this Agreement, without undue delay, and not later than:

14 days after the day on which the Dealer receives the Goods back; or

(if earlier) 14 days after the day the Customer provides evidence that they have returned the Goods; or
if there were no goods supplied, 14 days after the day on which the Dealer is informed about the Customer’s decision to cancel this Agreement.

The Dealer will make the reimbursement using the same means of payment the Customer used for the initial transaction unless the Customer has expressly agreed otherwise, but in any event, the Customer will not incur any fees as a result of the reimbursement.

The Dealer may withhold reimbursement until the Dealer has received the Goods back or the Customer has sent evidence of having sent back the Goods to the Dealer, whichever is the earliest. The Customer should send back the Goods or deliver them back to the Dealer at the address shown overleaf, without undue delay and in any event not later than 14 days after the day on which the Customer communicates the Customer cancellation of this Agreement to the Dealer.
This deadline is met if the Customer sends back the Goods before the period of 14 days has expired. The Dealer will require that the Customer bear the cost of returning the Goods to the Dealer.

The Customer must take reasonable care of the Goods whilst they are in the Customer's possession. The Customer will be responsible for any loss or damage from when they are delivered to the Customer until when they are returned to the Dealer.

The Customer is liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the Goods. This means the Dealer is permitted to reduce the Customer’s refund to reflect any reduction in the value of the vehicle, for example, costs associated with the mileage the Customer has incurred on the Vehicle and the costs to repair any damage that may have occurred during the period in which the Customer was responsible for the Vehicle.

Cancellation Rights

In addition to the statutory rights provided and shown in clause 24, where a Customer has purchased a Vehicle themselves without the need for finance, the Customer can cancel an order placed at a distance or off-premises at any point before the Vehicle is delivered or collected by contacting their Dealer's designated Sales Executive. If a Customer wishes to cancel an order after delivery of the Vehicle, the rights in clause 24 apply.

Where the Customer enters into a third-party finance agreement to purchase a Vehicle, the Customer's rights differ because the Customer has entered into a contract to purchase the Vehicle with the finance provider. In this situation, the Customer's rights will be set out in the finance provider’s terms and conditions.

Storage Charges

The Dealer reserves the right to charge the customer a reasonable daily fee for the storage of their vehicle or vehicles.

Dispute Resolution/ Jurisdiction

In the event that a Customer’s complaint or dispute cannot be resolved, the Customer may refer the dispute to the following ADR processes:
where the Customer’s complaint does not relate to a financial service, Motor Codes Limited. For details of this service, the Customer can contact them at help@motorcodes.co.uk

where the Customer’s complaint relates to Financial Services, the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4 567 or 0300 123 9 123 or the Customer can visit their website at www.financial-ombudsman.org.uk, email them at complaint.info@financial-ombudsman.org.uk or write to the Financial Ombudsman Service, Exchange Tower, London E14 9SR.
Where any dispute cannot be resolved through ADR, this Purchase Order and Contract shall be governed by and construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

Model Cancellation Notice

[INSERT DEALER ADDRESS HERE INCLUDING EMAIL/TELEPHONE NUMBER]

Dear [YOUR NAME HERE]

Re: [INSERT PRODUCT DESCRIPTION]

Ordered on: [INSERT DATE HERE] received on: [INSERT DATE HERE]

I/We hereby give notice that I/We cancel my/our contract of sale of the [goods /service] above Name of consumer(s):

Address of consumer(s):

Signature of consumer(s):

Date:

[*] Delete as appropriate.

© DXB Automotive Retail Limited 2025. All rights reserved.
Southeast Motors is a trading name of DXB Automotive Retail Limited.
Website: www.southeastmotors.com | Registered Office: Southeast Motors Head Office, Manor Royal, Crawley, RH10 9LW.

 

SOUTHEAST MOTORS – SERVICE & PARTS TERMS AND CONDITIONS

1. Definitions
1.1 “The Company” means the person designated overleaf who is the supplier of goods and/or services to the Customer.
1.2 “The Customer” means the person designated overleaf contracting for goods and/or services to be supplied by the Company.
1.3 “Consumer” means a customer who is an individual acting wholly or mainly outside of their trade, business, craft or profession.
1.4 “Goods” means all items supplied by the Company to the Customer.
1.5 “Services” means all services, including repairs, supplied by the Company to the Customer.
2. Whole Contract
These terms and conditions constitute the entire agreement between the Company and the Customer and may only be varied by written agreement signed by both parties.
3. Interpretation
Words importing the singular include the plural and vice versa, and references to any gender include all genders and business entities where appropriate.
4. Enforceability
If any provision of these terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
5. Estimates
5.1 Unless expressly agreed otherwise in writing, all work is undertaken on an estimate basis.
5.2 Unless expressly agreed otherwise in writing, time for completion shall not be of the essence.
5.3 Estimates are based on labour and material costs ruling at the date of the estimate. The Company reserves the right to amend charges to reflect variations, whether due to increases in wages (including those controlled by national agreements), material costs, or any other reason beyond the Company’s reasonable control.
5.4 If additional work or materials are found to be necessary during repairs or testing, an additional charge will apply. Where this results in a substantial increase over the original estimate, a supplementary estimate will be provided for approval.
6. Paintwork
Where new paintwork is required and underlying metalwork is found to be rusted, all reasonable precautions will be taken to prevent future penetration; however, no guarantee can be given. Where partial paintwork is undertaken, every effort will be made to match existing colours, but an exact match cannot be guaranteed.
7. Goods Supplied
7.1 Where Services include the supply of Goods, the Company reserves the right to impose a reasonable handling charge on Goods returned for credit that were correctly supplied to order.
7.2 Special Order items, if correctly supplied and of satisfactory quality, are non-returnable. Other Goods of satisfactory quality will not be accepted for credit more than 7 working days from the invoice date.
7.3 Worn units must be returned clean and free of oil.
7.4 All invoice queries must be made within 7 working days of the invoice date, quoting the invoice number.
7.5 In the event of cancellation, the Customer shall return all Goods to the Company’s premises.
7.6 Title to Goods shall pass only upon receipt of cleared payment. Until title passes, the Company may require the return of the Goods and may enter any premises to recover them. Goods must be stored separately and clearly identifiable until paid for.
8. Variations
Any agreed variation relating to Goods or Services shall be deemed an amendment to this Contract and not a new contract.
9. Delivery
9.1 The Company will provide an estimated completion time and will use reasonable efforts to notify the Customer of any delays but accepts no liability for delays outside its control.
9.2 Unless agreed otherwise in writing, delivery shall take place at the Company’s premises.
10. Payment
10.1 Payment for Services and/or Goods is due on or before collecting the vehicle unless a credit account is in place.
10.2 The Company reserves the right to charge for payments made by credit or debit card.
11. Warranties
11.1 Except where the Customer is acting as a Consumer and statutory rights apply under the Consumer Rights Act 2015, no warranty is given or implied regarding fitness for purpose or quality.
11.2 The Company will rectify faults arising from its negligence or default to its reasonable satisfaction.
11.3 Subject to clause 11.4, the Company assigns the benefit of applicable manufacturer warranties for parts fitted and warrants workmanship for 12 months or 15,000 miles (whichever occurs first).
11.4 Warranty obligations shall not apply where defects arise due to:
• Failure to notify the Company
• Failure to allow rectification
• Misuse, negligence, accident, motorsport use
• Unapproved modifications or parts
• Failure to follow servicing or maintenance guidance
12. Liability
Where the Company undertakes a defined repair or diagnostic operation, liability shall be limited to that specific operation as defined by the manufacturer’s schedule.
13. Use of Customer’s Vehicle
The Company is authorised to use the vehicle for testing and repair purposes and shall exercise reasonable care and maintain legally required insurance.
14. Authority to Contract
Goods or Services ordered by an employee or apparent agent of the Customer shall be payable by the Customer.
15. Authority to Uplift
The Company shall not be liable where a vehicle or Goods are released to a person reasonably believed to have authority.
16. Lien
The Company retains a legal lien over any vehicle in its possession for all sums due from the Customer.
17. Risk and Delay
Subject to statutory rights, vehicles are left at the Customer’s risk. The Company is not liable for loss or damage unless caused by negligence.
18. Bankruptcy or Insolvency
If the Customer becomes insolvent, the Company may terminate the contract and all outstanding sums shall become immediately payable.
19. Storage Charges
Vehicles left after completion of work may incur reasonable daily storage charges.
20. Replacement Parts
Customer consent will be obtained before fitting repaired or alternative parts where new parts are unavailable.
21. Exchange Units
A surcharge may apply for reconditioned units pending manufacturer inspection and will be refunded upon acceptance.
22. Disposal of Uncollected Vehicles
Vehicles uncollected for three months after notification may be sold at public auction following 7 days’ written notice. After deducting costs, the Company may release or remit any surplus proceeds to the Customer.
23. Data Protection
23.1 The Company acts as Data Controller and may share data with selected third parties for service, warranty, marketing, or surveys. Customers may opt out by writing to the Dealer Principal.
23.2 Contracts are personal to the Customer and may not be assigned.
24. Distance Selling Regulations
The Customer may return the Car to the Dealer within 7 days after the date of Delivery without giving the Dealer any reason Subject to the terms contained within this Clause.25. Returns Policy
25. How to Return the Car
The Customer may execute return of the car by calling a member of the Dealer Sales Team informing the Dealer of the cancellation and confirming the same in writing. The cancellation shall be exercised no later than 6pm following 7 days after the date of Delivery.
Money Back and Conditions
If the Customer paid for the Car in full by a Visa or Mastercard debit or credit card, the Dealer will repay to the Customer the Purchase Price of the Car provided the following conditions are met:
• The Car is free from all charges or claims from any third party including a finance provider,
• The Car is still owned by the Customer,
• The Car is in the same condition as on Delivery, please note that during this period the returns policy will be void if any track, race, rally (motorsport), or off roading occurs that would impact the condition of the vehicle. For the avoidance of doubt, the policy only supports typical road use during the 250-mile period.
• The Car has not been involved in an accident since Delivery.
• Upon rejection of the Car the Dealer will arrange with the Customer to collect the Car and the Customer undertakes to provide the Dealer with the following:
1. All copies of the Car’s keys
2. The Car’s service history (if any),
3. The Car’s MOT certificate (if any),
4. The Car’s user manuals (if any),
5. Any accessories
6. And any other documents or items which the Dealer gave to the Customer at Delivery in relation to the Car
7. The V5C registration document and/or all necessary documents relating to the Car
The Dealer reserved the right to deduct a reasonable sum from the Purchase Price if any of the above conditions are not met by the Customer.
The Customer is responsible for the removal of their personal belongings or the deletion of personal data from the Car prior to collection.
The Customer remains responsible for the Car until the Dealer has collected it. The Customer must ensure that the Car is insured with a fully comprehensive insurance policy until collection.
26. Dispute Resolution
26.1 Non-financial disputes: Motor Codes Limited (help@motorcodes.co.uk).
26.2 Financial disputes: Financial Ombudsman Service.
26.3 This Contract shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English Courts.
27. Statutory Rights
Where the Customer is acting as a Consumer, nothing in these Terms shall affect or prejudice the Customer’s statutory rights.
Model Cancellation Notice
Should you wish to cancel your Agreement with DXB, and your circumstances meet the requirements of these Terms and Conditions, please notify us in writing by post or email using a clear statement of cancellation.


Southeast Motors is the trading name of DXB Automotive Retail Limited (Company No. 16206123), part of DXB Auto Investments Limited (Company No. 16033274). Registered Office: Southeast Motors Head Office, Manor Royal, Crawley, RH10 9LW. VAT Registration No:510561138

Southeast Motors is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allow Southeast Motors to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a lender on our panel, which includes lenders of vehicle manufacturers. We have commercial arrangements with lenders and credit brokers which are likely to influence who we introduce you to. We are not an independent financial adviser and don’t give you any advice or recommendations. It is your choice whether you enter into any finance agreement.

Our approach is to introduce you first to the manufacturer lender linked to the franchise offering you the vehicle. They will usually offer the best available package for you, taking into account both interest rates and other contributions (but we do not guarantee they do). If they are unable to offer finance, we then seek to introduce you to someone else on our panel. We will usually receive a commission for your introduction. This will be either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you choose.


Lenders of vehicle manufacturers may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement. Before we propose you to a potential lender, we will tell you of the likely amount of commission we will receive and seek your consent to receiving this commission. The exact amount of commission will be confirmed before you sign your finance agreement.


All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.

© 2026 Southeast Motors, Automotive website provided by Bluesky Interactive Ltd